How do I RSVP to attend the Grand Adventure Challenge?

On July 15, 2019, you will receive an email with a link to complete your RSVP for the trip. Please complete this survey by July 19, 2019, or your RSVP will not be recorded and you will be unable to attend the Grand Adventure Challenge.

Can I bring a guest?

Yes! Each qualifying business center is permitted to bring one guest. For each qualifying business center a total of 2 people are permitted to attend.

Can I bring my child as my guest?

Isagenix is a family company and we are aware that many Associates may want to bring their children with them to Isagenix events. We welcome children, but note that children aged 16 years and under must be accompanied by a person aged 18 or over, and proof of identity and age of the person aged 18 or over must be provided on request to gain admission to the event. As with all of our guests, we ask that you are considerate of the other attendee’s enjoyment of the event, and that you keep this in mind when you determine the suitability of the event for any children. Refunds will not be issued if any aspect of the event, including the behavior of other audience members, causes discomfort, or offense to you or any children in your party. Please note that some of our excursions for this event have an age limit. Thank you for your understanding and cooperation.

I want to bring my family and children. What is included if they attend?

Each qualifying business center is permitted to bring one guest. That guest can be a child. See “Can I bring my child as my guest?” FAQ for more details. As with all of our guests, we ask that you are considerate of the other attendee’s enjoyment of the event, and that you keep this in mind when you determine the suitability of the event for any children. Please note that some of our excursions for this event have an age limit. Thank you for your understanding and cooperation.

Guests in addition to the one guest per qualifying business center will not be permitted to attend the event’s activities, excursions, receptions, etc. and will not receive event gifts such as SWAG.

When and how will we receive the $750 USD/CAD spending cash?

Spending cash will be paid out via commissions on Monday, September 30, 2019.

I qualified as a Top 41-150 point earner, when and how will I receive my $1,000 USD/CAD travel cash?

Travel cash will be paid out via commissions on Monday, July 29, 2019.

I am unable to attend the event, will I still receive the spending cash?

  • Spending cash will only be given to those that physically attend the event.
  • If you originally RSVP’d that you would be attending the event, and later cancel or do not register on-site at the event, all payouts will be deducted from future commissions.

Important Notice: The airport on the island will be closed Monday, October 14th at 10 p.m. and will re-open Wednesday, October 16th at 6 a.m. Additionally, the airport on the island will be closed Monday, October 21st at 10 p.m. and will re-open Wednesday, October 23rd at 6 a.m

Isagenix is covering my hotel stay, what is included with this?

Isagenix is covering room, tax and resort fee for the dates of the event only with check in on October 16, 2019, and check out on October 21, 2019, (5 nights) for up to double occupancy. As is standard, the hotel requires a credit card on file to cover any additional nights, upgrades, or incidentals during your stay, which will be your responsibility.

  • The hotel resort fee includes:
    • Water sports toys including kayaks, standing paddle boards, water tricycle, floating rafts, and sail boat
    • Snorkeling gear from our water sports experts, Red Sail Sports
    • Daily fitness classes; beach yoga, Boxfit, paddle board yoga, and Beachfit
    • Daily morning coffee and tea service in hotel living room
    • Complimentary dining for children under 5 in main restaurant or beach restaurant
    • Valet Parking
    • Wi-Fi in guest rooms and public spaces for up to 4 devices per room
    • Pool and beach lounge chairs, on a first come, first serve basis
    • GoPro underwater cameras with built in WiFi (SD card sold separately at The Red Sail Shop. Pricing is: 25CI/$30 for 16GB and 45CI/$54 for 32GB

When and how will I receive my hotel confirmation?

You will receive your hotel confirmation the week of August 19, 2019. Communications will come from Isagenix.

  • You are more than welcome to extend your stay in The Grand Cayman. However, please note that you will be responsible for any additional nights as well as any difference in flight prices, if applicable. To extend your stay in The Grand Cayman, you will need to email the hotel directly at IsagenixReservations@SeafireResortAndSpa.com and provide your confirmation number.
  • If you extend your stay at the Kimpton Seafire Resort + Spa, pending hotel availability, the Isagenix group rate may be available 3 days prior and 3 days post the event. Additional resort fee ($60 plus tax per day), occupancy tax (13% per room per day), and a porterage and housekeeping service charge (10% per room per day) will also apply.

How many people can one hotel room accommodate?

  • Hotel room for the Top 40 point earners rooms have a maximum occupancy of (4) people.
  • Hotel rooms for the Top 41-150 point earners have a maximum occupancy of (2) people for rooms with a single king size bed (includes sofa-sleeper), and (4) people for rooms with two queen size beds.
  • If your travel party’s needs exceed the maximum occupancy, you will need to reserve an additional room. You may request for the rooms to be adjoining or nearby when doing so. For additional information on room occupancies or to request additional rooms, please contact the hotel directly at IsagenixReservations@SeafireResortAndSpa.com. When calling, refer to Isagenix to obtain the group rate. Any additional fees or costs associated with the additional room/s and requests are the responsibility of the attendee.

How can I request early check-in, late check-out, a roll-away bed or crib, a microwave in my room, or other special hotel accommodations?

  • For any special request, please contact the hotel directly at IsagenixReservations@SeafireResortAndSpa.com.
  • Additional fees may be incurred for any special hotel accommodation or request. Additional cost will be your responsibility.
  • Note: The hotel’s standard check-in time is 4:00 p.m. and check-out time is 12:00 p.m.

I qualified as a Top 10 or a Top 11-40 point earner with airfare included. What is Isagenix covering? 

  • Top 10 point earners: Isagenix is covering roundtrip business class airfare for you and one guest.
  • Top 11-40 point earners: Isagenix is covering roundtrip economy class airfare for you and one guest.

Your flights will be covered for arrivals on October 16, 2019 and departures on October 21, 2019 and will be booked through our travel agency – Travel Leaders Corporate (TLC). TLC will reach out to you once you have completed the RSVP process. If you would like to upgrade your airfare or travel outside of these dates, you are responsible for any difference in pricing. For additional guests who may be traveling with you (outside of the one included guest) will not have their airfare covered by Isagenix. However, you can still coordinate and pay for their flights through our travel agency.

I qualified for Isagenix to provide my flights, but I already booked them. Can I get reimbursed?

Yes. Email a copy of your itinerary and receipt to GrandAdventureChallenge@IsagenixCorp.com by August 19, 2019 so that we can review and process your reimbursement. Isagenix will reimburse you for up to the standard cost of the airfare that you qualified for, and funds will process back to you via your commissions. Please allow us up to four weeks from August 19, 2019 for this process.

What travel documents do I need? 

  • All U.S. citizens travelling by air are required to present a passport valid for at least six months beyond the length of their stay in the Cayman Islands, but no separate visa is required.
  • Immigration and Customs Declaration forms are also required to be completed in-flight prior to arrival and presented during immigration.
  • Entry requirements differ depending on what country you are a resident and citizen of. Check VisitCaymanIslands.com to find out the necessary documentation you will need to insure a smooth entry into Grand Cayman.

I am a Top 41-150 point earner and do not receive my flights paid for by Isagenix. Is there a travel agency who can assist me in booking my flights? 

  • You are responsible for booking and paying for your own flight to and from Owen Roberts International Airport (GCM). The Owen Roberts International Airport is the closest airport to the resort, approximately 15 minutes away.
    • Arrival Date: October 16
    • Departure Date: October 21
  • We have partnered with Travel Leaders Corporate to offer you a convenient way to book your flights. If you would like assistance booking your flights, please contact Travel Leaders Corporate at 1.888.495.7770 or laurelmeetings@tlcorporate.com. Hours of operation: 8:30am-5:30pm EST Monday-Friday. Service fees are $24 for domestic, and $28 for international, per person. Please note: you MUST book your flights through our travel agency to redeem your complimentary ground transportation to and from the airport in Grand Cayman.

Isagenix is providing ground transportation to and from the airport in the Grand Cayman. What does that include? 

  • Isagenix will provide airport ground transportation to and from the Owen Roberts International Airport and the Kimpton Seafire Resort + Spa for arrivals on October 16, 2019, and departures on October 21, 2019, only. If you are traveling outside of these dates, you are responsible for arranging your own transportation. For arrangements outside of our travel dates, we strongly recommend that you book your ground transportation in advance and have partnered with Equilibrium Events to offer you a convenient way to get from the Owen Roberts International Airport to the Kimpton Seafire Resort + Spa. Content Ethan Kapelmaster at ethan@equilibriumeventsinc.com.
  • Taxis will be available at the airport, but most do not accept credits cards nor have air conditioning. It is custom for them to charge per person and per luggage.
  • See the Owen Roberts International Airport’s Transportation page for additional information, including rental vehicles and chauffeur services.
  • If you are renting a vehicle, parking is included in the hotel reservation. Isagenix will not cover any additional parking fees.
  • To redeem your complimentary ground transportation, you must also book your flights through our travel agency – Travel Leaders Corporate.

Can I extend my stay in the Grand Cayman? What are the additional fees for extending my stay at the Kimpton Seafire Resort + Spa? 

  • Of course! You are more than welcome to extend your stay in The Grand Cayman. However, please note that you will be responsible for any additional nights as well as any difference in flight prices, if applicable. To extend your stay in The Grand Cayman, you will need to email the hotel directly at IsagenixReservations@SeafireResortAndSpa.com and provide your confirmation number.
  • If you extend your stay at the Kimpton Seafire Resort + Spa, pending hotel availability, the Isagenix group rate may be available 3 days prior and 3 days post the event. Additional resort fee ($60 plus tax per day), occupancy tax (13% per room per day), and a porterage and housekeeping service charge (10% per room per day) will also apply.

What is included in the $60 hotel resort fee?

  • The hotel resort fee includes:
    • Water sports toys including kayaks, standing paddle boards, water tricycle, floating rafts, and sail boat
    • Snorkeling gear from our water sports experts, Red Sail Sports
    • Daily fitness classes; beach yoga, Boxfit, paddle board yoga, and Beachfit
    • Daily morning coffee and tea service in hotel living room
    • Complimentary dining for children under 5 in main restaurant or beach restaurant
    • Valet Parking
    • Wi-Fi in guest rooms and public spaces for up to 4 devices per room
    • Pool and beach lounge chairs, on a first come, first serve basis
    • GoPro underwater cameras with built in WiFi (SD card sold separately at The Red Sail Shop. Pricing is: 25CI/$30 for 16GB and 45CI/$54 for 32GB

How can I request early check-in, late check-out, a roll-away bed or crib, a microwave in my room, or other special hotel accommodations?

  • For any special request, please contact the hotel directly at IsagenixReservations@SeafireResortAndSpa.com.
  • Additional fees may be incurred for any special hotel accommodation or request. Additional cost will be your responsibility.
  • Note: The hotel’s standard check-in time is 4:00 p.m. and check-out time is 12:00 p.m.

What are the hotel’s incidentals hold, deposit and cancellation policies?

  • Incidentals: The hotel charges a $250 per night incidentals fee at check-in. The funds will be held during your stay and refunded upon checkout if unused. When checking into the hotel, we recommend a credit card is used for the per night incidentals hold. It is recommended you do not use a debit card.
  • Cancellation Policy: Any cancellation of additional nights or upgrades reserved by you directly with the hotel (whether for one or some of the nights of your stay, or your full stay) must be made by 5:00 pm EST on/before September 2, 2019, to avoid a cancellation fee. All cancellations must be made with the hotel directly, by emailing the hotel directly at IsagenixReservations@SeafireResortAndSpa.com. Cancellation fees are based on the number of nights cancelled times the room rate or upgrade premium plus tax and fees, and will be applied to your individual room bill at check-out, per hotel policy. For example, if you cancel one night of your stay, you will be charged that night’s room, tax, fees and service charges; If you cancel your entire stay, you will be charged all nights’ room, tax, fees and service charges.

When do I get to select my excursion?

  • You will be able to select your excursion when you complete the RSVP.

 

Can I change my excursion after I submit my RSVP?

  • We are not able to make changes to excursions once we receive your RSVP. Additionally, we are unable to change them on-site

Will my children be able to go on the excursion?

  • Unfortunately, children are unable to attend the Isagenix-arranged excursions.

How do I connect with fellow Grand Adventure Challenge qualifiers?

  • All Grand Adventure Challenge qualifiers will be added to our private Facebook group shortly after the qualification period ends. Use this group to connect with your fellow Grand Adventure Challenge qualifiers, share photos of your experience in Grand Cayman, and get excited for the trip of a lifetime!

 

I’m not sure what to pack. Do you have any suggestions?

  • Sun protection, such as sunscreen and hats.
  • Casual attire, such as sundresses, polos, shorts and/or t-shirts, is appropriate at most restaurants. Long pants with long-sleeved collared shirts and ties are usually appropriate for formal business meetings. On cooler evenings, a light sweater may be required. Swimwear should only be worn on the beach, at the hotel pool, or at beach bars.
  • The Cayman Islands enjoy average daily temperatures ranging from 77°F to 85°F [25°C to 29.4°C].
  • Be sure to check weather conditions leading up to the event so you can pack accordingly.
  • Please bring your own favored Isagenix products to enjoy during the event.

Where can I get more information about what to do in my free time in the Grand Cayman?

Is there anything else I should know or do? 

  • Because you will be traveling internationally, we recommend that you contact your cellphone carrier and bank prior to arriving in the Grand Cayman. This will help prevent challenges with services after your arrival.
  • Tap water in the Cayman Islands is desalinated and safe to drink.
  • The Cayman Islands use the U.S. standard of 120V / 60Hz. Outlets are of the three-prong, grounded style typically found throughout North America. Converters or adapters are not required for most electronics purchased in North America.
  • Most stores, including grocery stores and most [although not all] pharmacies, are closed on Sundays.
  • We know some of you like to congratulate your teammates with gifts at our events. If you have questions on what you can/can’t bring to Grand Cayman, see the Cayman Islands Customs and Imports websites for more information.

Can I deduct the cost of the trip as a business expense?

  • Please consult the help of a tax advisor.

What is the currency in the Grand Cayman? Is USD and CAD accepted? Are gratuities accepted?

  • The official currency of the Cayman Islands is the Cayman Islands Dollar [CI$ or KYD]. The exchange rate is fixed at CI$1.00 to US$1.25, or US$1.00 to CI$0.80. Every retailer readily accepts the U.S. Dollar, although change may be given in the local currency. Major credit cards are also accepted and are typically charged directly in U.S. dollars.
  • CAD is not accepted.
  • Tipping is expected in Cayman. Most bars and restaurants automatically add a 15% to 18% service charge.

What can I do to ensure my safety while travelling and attending an Isagenix event?

  • In general, you should always be aware of your surroundings when travelling abroad as you are ultimately responsible for your personal safety. When you are in a foreign country or a place you’ve never visited before it’s important to use precautions while on outings and exploring, especially while on your own. Here are some top safety tips you can use while travelling and attending Isagenix events.